Support

Last updated: October 22, 2026

Need help with Pieceful? Most questions are answered below. If you can't find what you're looking for, email us at ahmadnasser.aff@gmail.com. Please include your device model and, if it's about a level, the level number.

How do I play?

Each level is a picture cut into pieces and shuffled. Drag a piece onto another to swap them. Pieces that belong together merge and then move as one group. The level is complete when the whole picture is in place. There is no timer: take as long as you like.

Hints and peeks

• Hint: the Hint button places pieces for you, so you can always finish a puzzle. Hints come from bought hint packs, from a short optional video, or are unlimited with Pieceful Pro.
• Peek: the Peek button shows the whole picture for a few seconds. You get 3 free peeks, then 1 free peek every day. A short optional video gives 3 more. Peeks are unlimited with Pieceful Pro.
• Videos need an internet connection.

Restore a purchase

If you bought Pieceful Pro and it doesn't show on a new or reinstalled device, open Settings → Restore Purchases while signed in to the same Apple ID or Google account you bought it with.

Hint packs are used up as you play, so they can't be restored on another device. For refunds, please contact Apple (reportaproblem.apple.com) or Google Play, depending on where you bought the item.

Playing offline

Puzzles that are already downloaded keep working without internet. New puzzles, hint and peek videos, and the weekly league need a connection. If the app says you're offline, connect to Wi‑Fi or mobile data and tap Retry.

Weekly league

• Every puzzle you solve for the first time earns its stars as points. Each week (Monday to Sunday, UTC) you play in a small group, and the best players move up a league.
• Your league profile is anonymous and gets a generated name.
• To keep your league progress on all your devices, connect Game Center (iOS) or Google Play Games (Android) in Settings → League.
• To delete your league data, open Settings → League → Delete my league data. Your solved puzzles on the device are kept.

Ads and privacy choices

Pieceful is free and shows ads. Pieceful Pro removes all ads. Where your consent is required, you can change your ad choices any time in Settings → Privacy Choices. On iPhone, you can also change ad tracking in the iPhone Settings app under Privacy & Security → Tracking.

See our Privacy Policy for how the app handles your information.

Something isn't working

• Make sure you have the latest version of Pieceful from the App Store or Google Play.
• If a picture doesn't load, check your connection and tap Retry.
• Still stuck? Email us at ahmadnasser.aff@gmail.com and we'll help.